Happiness Locked is an optional ticket protection product offered at checkout when you purchase
tickets through Afton Tickets. If you add Happiness Locked to your order and later can’t attend your
event for a covered reason, you can request reimbursement of the non-refundable face-value of your
ticket.

Happiness Locked is offered by Happiness Locked LLC, a separate company from Afton Tickets.
Requests for reimbursement are handled directly by Happiness Locked — not by Afton.

A few important things to know

• Happiness Locked is optional. You choose whether to add it at checkout.
• It’s not insurance. It’s a ticket protection service that reviews requests against a specific list of
  covered reasons.
• It only applies to the order you added it to. It doesn’t carry over to other orders.
• It can’t be added after you’ve completed your purchase, and it can’t be canceled or
  refunded on its own.

Where to learn more

For the full list of covered reasons, what’s not covered, how to submit a reimbursement request,
documentation requirements, and the Terms & Conditions, visit happinesslocked.com/faq and
happinesslocked.com/terms.

Reimbursement requests and questions about Happiness Locked coverage go directly to Happiness Locked at support@happinesslocked.com. For all other ticket questions, email Afton at
support@aftontickets.com.