No. Event cancellations, postponements, date or time changes, venue changes, and partial
cancellations are not covered by Happiness Locked. Neither are lineup or performer changes.

These situations are handled by the event organizer or Afton Tickets — not by Happiness Locked.

What to do if your event was cancelled

If the event organizer cancels the event, any refund, credit, or rollover is handled under the event
organizer’s refund policy. See Afton’s Refund Eligibility article for the current process.

What to do if your event was postponed or rescheduled

Postponements, date changes, and reschedules are also handled by the organizer or Afton, not by
Happiness Locked. Most events will automatically honor your original tickets for the new date —
check your confirmation email or reach out to Afton support if you need help.

What to do if a headliner or performer changes

Performer, lineup, or program changes are not covered by Happiness Locked. If you’d like to request
a refund because of a lineup change, contact Afton Tickets at support@aftontickets.com — any
refund, credit, or rollover is processed based on the organizer’s refund policy.

When Happiness Locked is the right path

Happiness Locked is for situations where the event is happening as planned and you are the reason
you can’t attend — an illness, a family emergency, a car accident, a layoff, and so on. For the full list
of covered reasons and how to submit a request, visit happinesslocked.com/faq.

For event cancellation or change questions, email Afton at support@aftontickets.com. For Happiness
Locked questions, email support@happinesslocked.com (include your PURCHASE number).