If you see the message prompt on-screen “Already Watching or Duplicate Ticket,” that has to do with Afton’s anti-share ticket protection. Below is an explanation of what causes this and how to resolve it.
IF you’re seeing the “Already Watching or Duplicate Ticket” prompt.
This means that more than 1 device or more than 1 browser or browser tab is trying to use your LiveStream Ticket. Afton LiveStream has anti-share ticket technology so that only 1 device/browser can watch a stream at any one time. That is why you are getting this prompt message. Maybe you shared your ticket with a friend, which is not allowed, or maybe you previously launched your ticket on another device or browser before the show or during the show while trying to switch to another device. Don’t worry, it’s super simple to resolve this or switch devices!
HOW TO EASILY RESOLVE THIS:
Click the “Deauthorize All Devices” button on the prompt you’re seeing and follow the instructions. Then you’ll be able to watch right away without any problems. This is also how you switch devices if you’re watching on your computer, but then mid-stream want to switch to your phone so you can screencast to your TV.
IF you continue to get this “Already Watching” prompt over and over – it’s possible that you SHARED your LiveStream Ticket with a friend and they are trying to watch at the same time, and you are kicking each other off the stream as you each try to use the exact same LiveStream Ticket.
Or, you may unintentionally be sharing a ticket. If you purchased more than 1 LiveStream ticket make sure that you and your friends are using DIFFERENT tickets within your order. Each LiveStream Ticket that was emailed to you has an identifier number so you can tell them apart, i.e. if you bought 3 tickets you’ll have an email for Ticket 1 / 3, Ticket 2 /3, and Ticket 3 / 3. Make sure each ticket in your order is being used by a different person.
If you still need help, reach out to firstname.lastname@example.org