As is standard for event tickets (on our site and on most other ticket-selling websites), no refunds are available. For more clarification, see below.
Excerpt from Terms & Conditions for site use and ticket purchase:
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, generally prohibit Afton from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Afton to seek a refund or exchange from Afton when Afton is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be cancelled, and Afton may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Contact Ticket Support
- Email Support (recommended)
For DAY OF issues/questions go to the Box Office at the event location.
Phone Support Mon-Fri 7:00 AM PST - 5:00 PM PST
Voicemail & Email checked on Weekends.
Call Us @ 888-308-9574